Service Areas
Three solutions. Each one complete.
We've chosen depth over breadth. Every Cortexial service comes with a documented methodology, agreed benchmarks, and structured handover to your internal team.
← Back to HomeOur Methodology
How we approach every engagement
Every Cortexial project follows a structured four-phase approach. Phases don't overlap and each one produces documented outputs before the next begins. This isn't bureaucratic — it's how we ensure nothing gets built on shaky foundations.
Discovery
Process mapping, data assessment, stakeholder interviews, and scope agreement.
Configuration
Model selection, workflow design, extraction rule setup, and integration architecture.
Validation
Benchmark testing, accuracy verification, edge case handling, and stakeholder review.
Handover
Operator training, documentation delivery, and structured post-handover check-in.
Quality Standards
- Benchmarks agreed in discovery, verified before project close
- All models documented with assumptions and limitations
- Open-standard integrations — no proprietary lock-in
- PDPA-compliant data handling from day one
- Senior consultant review on all deliverables
Solution 01
Intelligent Document Processing
This service designs and implements AI-powered workflows for extracting, classifying, and routing information from unstructured documents. The engagement covers document type analysis, extraction model configuration, validation rule design, and integration with existing business systems.
Consultants work closely with operations teams to understand current manual processes and identify where augmentation will have the clearest impact. Deliverables include a configured processing pipeline, accuracy benchmarks, and operator training documentation.
Key Benefits
- Reduces manual document handling time significantly
- Consistent extraction accuracy across high document volumes
- Configurable validation rules adapted to your document types
- Integrates with existing ERP and document management systems
- Operator training included — team independence from day one
Typical Timeline
6–10 weeks
Starting Price
MYR 4,100
Best Suited For
Legal, Insurance, Logistics
Output
Configured pipeline + docs
Process Steps
- Document type analysis and intake mapping
- Extraction model selection and configuration
- Validation rule design and testing
- Business system integration
- Benchmark verification and operator training
Process Steps
- Conversation flow mapping and stakeholder alignment
- Intent taxonomy and entity development
- Response crafting and tone calibration
- Integration planning and testing cycles
- Deployment and monitoring dashboard setup
Solution 02
Conversational AI Design
This service focuses on designing and developing intelligent conversational interfaces — chatbots, voice assistants, and interactive FAQ systems. The engagement includes conversation flow mapping, intent taxonomy development, response crafting, and integration planning.
Consultants emphasise natural dialogue design that reflects your organisational tone and handles edge cases gracefully. Testing and iteration cycles are built into the timeline. Output includes a deployed conversational system, training corpus, and performance monitoring dashboard.
Key Benefits
- Natural, on-brand conversational tone designed around your organisation
- Handles edge cases and ambiguous queries gracefully
- Supports English and Bahasa Malaysia contexts
- Performance monitoring dashboard included in delivery
- Training corpus documented for future expansion
Typical Timeline
8–12 weeks
Starting Price
MYR 5,800
Best Suited For
Customer Service, Helpdesk
Output
Deployed system + corpus
Solution 03
Predictive Analytics Implementation
A consulting and implementation service that helps organisations build forecasting and pattern recognition capabilities using their existing data assets. The engagement covers use case identification, data preparation, model selection, validation, and dashboard creation for ongoing monitoring.
Consultants ensure models are interpretable and actionable, with clear documentation of assumptions and limitations. Applications span demand forecasting, churn prediction, maintenance scheduling, and resource planning. Includes stakeholder training and a handover protocol for internal team ownership.
Key Benefits
- Forecasting built on your existing data — no new infrastructure required
- Interpretable models with documented assumptions
- Monitoring dashboard included — track model performance over time
- Stakeholder training for non-technical decision makers
- Internal team handover protocol — built for ownership, not dependency
Typical Timeline
10–16 weeks
Starting Price
MYR 7,900
Best Suited For
Logistics, Retail, Finance
Output
Models + dashboard + docs
Process Steps
- Use case identification and data assessment
- Data preparation and feature engineering
- Model selection, training, and validation
- Dashboard creation and performance setup
- Stakeholder training and handover protocol
Decision Guide
Which solution fits your situation?
| Consideration | Document Processing | Conversational AI | Predictive Analytics |
|---|---|---|---|
| Primary use | Extract and route data from documents | Automate customer or internal conversations | Forecast outcomes from existing data |
| Best suited for | Legal, insurance, logistics | Customer service, helpdesk, scheduling | Demand, churn, resource planning |
| Data required | Sample documents (varied types) | Historical conversation logs (helpful) | Historical structured data (12+ months) |
| Timeline | 6–10 weeks | 8–12 weeks | 10–16 weeks |
| Starting price | MYR 4,100 | MYR 5,800 | MYR 7,900 |
| Monitoring dashboard | |||
| Operator training |
Not sure which fits your situation? Reach out and we'll help you work through it — no commitment required.
Standards
Shared across all solutions
Security & Privacy
Written data handling agreements before project data is accessed. PDPA 2010-aligned protocols for every engagement. Data not retained beyond the agreed engagement period.
Performance Metrics
Benchmarks agreed during discovery and verified before project close. Iteration cycles included when benchmarks aren't initially met — at no additional cost.
Client Support
Direct consultant access throughout. Post-handover support arrangements available for teams wanting continued access to the delivery team during the first months of operation.
Pricing
Transparent starting prices
These figures represent the starting point for each service. Final project fees are confirmed in a written proposal after a discovery conversation — there are no hidden additions.
Document Processing
per project
- Document type analysis
- Extraction pipeline setup
- System integration support
- Accuracy benchmarking
- Operator training docs
Conversational AI
per project
- Conversation flow mapping
- Intent taxonomy development
- Testing & iteration cycles
- Deployed system + corpus
- Monitoring dashboard
Predictive Analytics
per project
- Data assessment & preparation
- Model selection & validation
- Forecasting dashboard
- Stakeholder training
- Handover protocol
Take the next step
Let's find the right fit together.
A short discovery call costs you only time. We'll tell you honestly whether our services are likely to be a good fit for your situation.
Request a Consultation